How we handle your information

Privacy notice

This policy explains how Solihull Cancer Support Group (Charity no. 1002359), known as SCSG, processes and protects personal information.

Who we are

We are a local charitable support group in Solihull. Our team uses personal information only to help patients, families, friends, supporters, participants and inquirers get practical support, stay informed, and stay safe.

What personal data we collect

• Contact form submissions and event-related details you send us by message.
• Newsletter signups and email addresses for updates.
• Website analytics signals such as anonymised page usage metrics.

How long we keep data

We keep general enquiry and volunteer records only for as long as needed to respond to the request, usually up to 2 years.

Safeguarding messages are retained only as long as the safeguarding case needs handling, reviewed against retention and legal needs.

Who we share data with

• Resend for newsletter send/opt-in processing.
• Convex for encrypted form storage and internal coordination.
• Vercel for hosting and deployment infrastructure.
• Google Analytics for aggregated site usage metrics.

Data rights

• Right of access and correction.
• Right of erasure (subject to legal and safeguarding obligations).
• Right to restrict and object to processing.

Contact for data requests

Email our general support inbox at info@solihullcancersupport.org and we will respond to your request.

Cookie policy summary

We only use analytical cookies for page-level usage measurement. You can manage your cookie preferences at any time using the Cookie preferences link in the site footer.